School Policies

At Freedom Financial Institute, Inc., the health and safety of our clients and staff are our top priority. If you feel unwell or have been exposed to COVID-19, please reschedule your appointment. We also offer virtual services for your convenience. By engaging with our services, you acknowledge and accept the potential risks associated with COVID-19. Thank you for your cooperation.

Payment and Refunds

What is the school's policy regarding payment and refunds?

All course enrollments require pre-payment and are non-refundable. Due to COVID-19, we are temporarily waiving rescheduling fees.

In addition, Freedom Financial Institute is not responsible for any late fees, charges or other amounts incurred by students to licensing authorities or any other third parties.

Course tuition and any applicable fees are subject to change without notice.

In addition to the school's tuition, am I required to pay any fees when completing courses?

No, there are no additional fees charged by Freedom Financial Institute.

Are there are any additional fees I need to pay to obtain my license?

Yes, students are required to pay additional fees to obtain their license. Students are required to pass a licensing examination (at an approved testing center) after successfully completing pre-license programs. Programs include classes and exams. Any related fees are paid directly to the appropriate exam provider and are not included in our course tuition.

Students are required to pay fees when applying for or renewing a license. Any such fees are paid directly to the appropriate regulatory agency (ex. NMLS or IDFPR) and are not included in our course tuition.

Course Expirations

Do course registrations expire?

All courses expire six months after the date of enrollment. In some cases, expired pre-license course enrollments may be extended for a fee. Please contact us for additional information.

Course Transfers & Exchanges

Can I transfer my course registration to another student?

Students may transfer non-expired course enrollments to another student:

For online and correspondence programs, students may call and request a transfer before submitting coursework and/or examinations to the school for review and grading.
For classroom/webinar programs, students may call and request a transfer before attending the scheduled class/webinar. The transfer must be requested at least four business days in advance of the scheduled class.

Can I exchange my course for a different course?

Students may exchange non-expired course enrollments for other courses of equal or lesser value. When doing so, the student must return any course materials provided as part of the original enrollment. Materials must be returned to the school in "like new" condition. If the original course materials are not returned, the student may incur a fee.

For online and correspondence programs, students may call and request an exchange before submitting coursework and/or examinations to the school for review and grading.
For classroom/webinar programs, students may call and request an exchange before attending the scheduled class.

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Attendance

To receive credit for state-approved courses, students must attend scheduled courses for all days and times. No absences, tardies, or early departures are allowed.

Rescheduling, Late Arrival, & Early Departure

Enroll with Confidence: Freedom Financial Institute, Inc. is committed to the health and safety of our students. In response to the coronavirus (COVID-19), we are offering our students additional flexibility to reschedule classes and in-person exams. Specifically, we are waiving rescheduling fees.

See above note regarding temporary changes to our rescheduling policies.

We recognize that our students sometimes experience unforeseen schedule conflicts after enrolling in a class. Our policies vary for different types of programs. Class rescheduling requests are only accepted by phone. See below or call us for additional information.

Insurance - Continuing Education Classes/Webinars

Rescheduling More Than 4 Business Days In Advance of Class: Students may reschedule at no charge, subject to availability.
Rescheduling Within 4 Business Days of Class: Rescheduling requests received by phone with less than 4 business days in advance of the scheduled class are subject to a $20.00 fee.
Failure to Attend (No Show): Students who do not attend a scheduled class will be subject to a $69.00 rescheduling fee, subject to availability.
Late Arrival: Late arrivals are not permitted for insurance continuing education classes. We recommend that students plan to arrive at least 30 minutes before the scheduled class time. Students who do not arrive for class on time will not be admitted. Students may reschedule for a later date, subject to availability. Rescheduling requests will be subject to a $20.00 fee.
Early Departure: Early departure is not permitted for insurance continuing education classes. Students who are unable to remain for the duration of a scheduled class will not receive credit for attendance. Students are permitted to reschedule attendance for the entire class at a later date, subject to availability. Rescheduling requests will be subject to a $20.00 fee.

Insurance – Pre-License Education Classes/Webinars

Rescheduling More Than 4 Business Days In Advance of Class/Webinar: Students may reschedule at no charge, subject to availability.
Rescheduling Within 4 Business Days of Class/Webinar: Rescheduling requests received by phone with less than 4 business days in advance of the scheduled class/webinar are subject to a $20.00 fee.
Failure to Attend (No Show): Students who do not attend a scheduled class/webinar will be subject to a $50.00 rescheduling fee, subject to availability.
Late Arrival: Late arrivals are not permitted for insurance pre-license classes/webinars. We recommend that students plan to arrive at least 30 minutes before the scheduled class/webinar time. Students who do not arrive for class/webinar on time will not be admitted. Students may reschedule for a later date, subject to availability. Rescheduling requests will be subject to a $20.00 fee.
Early Departure: Early departure is not permitted for insurance pre-license classes/webinars. Students who are unable to remain for the duration of a scheduled class/webinar will not receive credit for attendance. Students are permitted to reschedule attendance for the entire class at a later date, subject to availability. Rescheduling requests will be subject to a $20.00 fee.

Mortgage - Freedom Financial Institute Classes/ Webinars

Rescheduling More Than 4 Business Days In Advance of Class/Webinar: Students may reschedule at no charge, subject to availability.
Rescheduling Within 4 Business Days of Class/Webinar: Rescheduling requests received by phone with less than 4 business days in advance of the scheduled class/webinar are subject to a $50.00 fee.
Failure to Attend (No Show): Students who do not attend a scheduled class/webinar will be subject to a $50.00 rescheduling fee, subject to availability.
Late Arrival: Late arrivals are not permitted for Freedom Financial Institute mortgage classes/webinars. We recommend that students plan to arrive at least 30 minutes before the scheduled class/webinar time. Students who do not arrive for class/webinar on time will not be admitted. Students may reschedule for a later date, subject to availability. Rescheduling requests will be subject to a $50.00 fee.
Early Departure: Early departure is not permitted for Freedom Financial Institute mortgage classes/webinars. Students who are unable to remain for the duration of a scheduled class/webinar will not receive credit for attendance. Students are permitted to reschedule attendance for the entire class at a later date, subject to availability. Rescheduling requests will be subject to a $50.00 fee.
Webinar Webcam Requirement: Effective June 6th, 2022 ALL NMLS-approved webinar courses (both pre-license and continuing education) will require students to use a webcam for the duration of instruction.
From the NMLS Functional Specification for Approved Courses. Students must have an acceptable internet connection and be visible on camera from at least the shoulders up for the duration of the course instruction. If a student is unable to comply with these requirements, they must be removed from class.

Real Estate - Continuing Education Classes/Webinars

Rescheduling More Than 4 Business Days in Advance of Class/Webinar: Students may reschedule in advance at no charge, subject to availability.
Rescheduling Within 4 Business Days of Class/Webinar: Rescheduling requests received by phone with less than 4 business days in advance of the scheduled class/webinar are subject to a $20.00 fee.
Failure to Attend (No Show): Students who do not attend a scheduled class will be subject to a $69.00 rescheduling fee, subject to availability.
Late Arrival: Late arrivals are not permitted for real estate continuing education classes. We recommend that students plan to arrive at least 30 minutes before the scheduled class time. Students who do not arrive for class on time will not be admitted. Students may reschedule for a later date, subject to availability.
Early Departure: Early departure is not permitted for real estate continuing education classes. Students who are unable to remain for the duration of a scheduled class will not receive credit for attendance. Students are permitted to reschedule attendance for the entire class at a later date, subject to availability. Students may also request a transfer to an equivalent self-study or online distance education program, if available.

Real Estate - Pre- and Post-License "Customized" Class and Webinar Sessions

Eligibility: Students may only attend and earn credit for classes or webinars if the prerequisite coursework has been completed. All sessions must be completed before the expiration date.
Late Arrival: Illinois law requires that students attend the entire class or webinar session. Late arrivals are not permitted for real estate pre- and post-license sessions. We recommend that students plan to arrive at least 30 minutes before the scheduled class time. Students who do not arrive for class on time will not earn credit for any part of the session. If any portion of the session is not attended, the student must complete the entire session when it's offered on a future date.
Early Departure or Failure to Confirm Attendance: Illinois law requires that students attend the entire class or webinar session. Attendance is verified throughout the session. If a student fails to confirm his/her attendance at the required interval(s), the student will not earn credit for any part the session and must attend the entire session when it's offered on a future date.

Real Estate - Pre- and Post-License Classroom Programs

Rescheduling More Than 4 Business Days In Advance of Class: Students may reschedule at no charge, subject to availability.
Rescheduling Within 4 Business Days of Class: Rescheduling requests received by phone with less than 4 business days in advance of the scheduled class are subject to a $50.00 fee.
Failure to Attend (No Show): Students who do not attend a scheduled class will be subject to a $50.00 rescheduling fee, subject to availability.
Late Arrival: Class programs are completed over multiple days of attendance. Students are expected to attend and participate in each class session. Late arrivals are not permitted, so we recommend that students plan to arrive at least 30 minutes before the scheduled classes. Students who do not arrive for class on time will be required to complete the entire session on a future date when it is available. (In some cases, it may be possible to makeup missed sessions through additional self-study, but this depends on regulatory requirements and course availability.)
Early Departure: Class programs are completed over multiple days of attendance. Students are expected to attend and participate throughout each class session. Students who must leave early will be required to complete the entire session on a future date when it is available. (In some cases, it may be possible to makeup missed sessions through additional self-study, but this depends on regulatory requirements and course availability.)

School Cancellations

What is the school's policy regarding class cancellations?

In the unlikely event of a classroom program cancellation, students may request transfer to another, similar class or request a full refund of tuition paid. We assume no liability for any penalty fees on airline tickets, deposits for hotel accommodations or any other fees, charges, penalties or other incidental costs that a registrant might incur as a consequence of a program cancellation.

FMFFI 30-day State Test Pass Guarantee

Our Real Estate Broker Premier Pre-License classroom-based programs include our Freedom Guarantee. We’re confident that after you complete the Premier Course, you’ll pass your state exam. If not, just call us and we'll arrange for you to take the Standard Course or Cram Review Course at 50% off, no questions asked. Each of the following must be fully completed to be eligible for the guarantee:

Attend All In-person/Zoom Interactive Class Trainings
Pass All In-person/Zoom Interactive Quizzes With 80% or Better
Participate in All In-person/Zoom Interactive Reviews and Pass Final Test With 80% or Better
Complete Personal Interactive PDF Study Workbook
Take Notes on How to Pass Exam Top Test-taking Tips
Attend In-person/Zoom Cram Course
Attend In-person/Zoom Test Gap Review Course
Attend Weekly Private Interactive Community Study Facebook Group
Participate in All Live Weekly Conference Call Reviews
Acknowledge Receipt of Classroom Study Manual
Attend All On-demand Lectures
Study Flashcards
Sign up for Freedom Financial Institute You Tube Tutoring
Review and Sign Freedom Financial Institute 30-day State Test Pass Guarantee